ChannelPro AUG 2012 : Cover1

AUG 2012 Rx FOR MOBILITY CHALLENGES IT, Telephony, A/V Channels Converge Encryption in the Cloud New Opportunities in Managed Services Profi ting from VoIP and UC management The Insider’s Guide to SMB ChannelProSMB.com LESSONS FROM A KPI FANATIC Luis Alvarez (pictured) of Alvarez Technology Group uses key performance indicators to boost profi ts and effi ciency MOBILITY’S ACHES AND PAINS Channel pros seek practical solutions to thorny management issues Page 20

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