ChannelPro June 2015 : Cover1

JUNE 2015 HELP DESK AND SERVICE TICKETS MS Office Alternatives Review: Toshiba Tecra Z40-B1410 Storage Goes White Box E-discovery in Office 365 Lenovo’s New Server Play The Insider’s Guide to SMB For MSPs in Healthcare, the Prescription Is Encryption PEER TO PEER MANAGED SERVICES MASTER CLASS Service Tickets & Help Desk Page 24 Your guide to handling open tickets reliably, accurately, and quickly Visit us online at For Allen Edwards of Infinity Inc. (pictured), the key to better help desk operations is standardization and processes

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